Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information. It also tells you how you can contact us if you have questions about your personal information.
Tcruae.com offers online rental car services through its own websites and mobile apps and through other online platforms such as partners’ websites. The information that follows applies to all of these platforms.
What kind of personal information does Tcruae.com use?
When you make a rental car booking or request a quote, you will be asked for the relevant pieces of information required to fulfil the rental car services requested; this may include the main driver’s name, age, contact details (email, address and telephone number).
Why does Tcruae.com collect, use and share your personal details?
Bookings: First and foremost, we use your personal information to complete and administer your rental car booking and arrange your vehicle.
Customer service: We provide international customer service 24/7 from our offices. Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate rentals and responding to queries related to your booking.
Customer reviews: We may use your contact information to invite you to answer a short questionnaire regarding your rental car. The survey results will be used to help us better understand and improve the service our rental car partners provide to all our customers.
Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
You may choose to subscribe to our Special Offers service in order to receive emails notifying you of any promotions or new services we are offering. You can opt out of this service at any time by clicking on the ‘unsubscribe’ link in any emails we send to you.
Based on the information you share with us, individualised offers may be shown to you on the Tcruae.com website, in mobile apps or on third-party websites, including social media sites.
When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
Other communications: There may be other times when we get in touch by email, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does Tcruae.com share your data with third parties?
No, we don’t share your information.
How does Tcruae.com make use of mobile devices?
We have free apps for a variety of mobile devices. These apps collect and process your personal details in much the same way as our website does – and they also allow you to use location services to find local rental car services.
What security procedures does Tcruae.com put in place to safeguard your personal information?
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
How can you control marketing emails?
Upon completion of a quote or rental car booking we provide options to opt out of marketing and sales emails, if you have remained opted in, we hope you enjoy receiving our emails, but if you would prefer not to be kept up-to-date with our special offers, you can opt out, or unsubscribe, from marketing communications at any time using the ‘Unsubscribe’ link in each newsletter.
How can you control the personal information you have given to Tcruae.com?
Tcruae.com tries to be open as it can be in terms of giving people access to their personal information. Individuals can request a copy of their information by contacting us in writing at the following email email@example.com or at the address below stating 'Subject Access Request' in the subject, we may ask for further information to validate the identity of the requester to ensure the security of the data we hold.
If we do hold information about you, you can ask us to correct any mistakes by contacting us on the email address above or address below.